Shipping Policy

We ship to addresses across the United Kingdom. Orders should arrive within 7 working days, but in most cases, customers will receive their orders within 3 to 5 days.

All deliveries will be shipped via the EVRi, as shown below. There is a fixed charge, with free shipping available when the order reaches a set amount.

Method Estimated Time of Arrival Cost
Allow up to 7 working days (3 to 5 average)
Free Standard Delivery UK (orders over £30)
Allow up to 7 working days (3 to 5 average)

Do You Ship to the United States (and other non-UK countries)?

We currently do not ship to the United States, and as of 2022, we no longer ship to non-UK addresses. Unfortunately, it proved too expensive for us after Brexit and we have yet to find a solution that is viable for us and our customers.

If you’re interested in stocking or distributing Shelgo Tea outside the UK, contact us here.

Do You Use Plastic?

We are trying our best to reduce the amount of plastic that we use in our shipping process and have introduced the following procedures:

  • Recycled kraft paper is used to protect the product in transit.
  • Small orders are shipped in bags made from potato starch or paper.
  • Large orders are shipped in cardboard boxes.

We also use a non-plastic sticky tape.

There are also small amounts of plastic used in our product packaging, but we're incrementally reducing the amount that we use.

What is Your Refund Policy?

If you’re not happy with your order, you can return any or all the products to us within 14 days and we will refund them. As per our terms and conditions, the products must be undamaged and in a resellable condition. For orders of tea, this means the packets need to be sealed.

If a product is defective, you have up to 30 days to let us know, at which point we will either offer a repair, a replacement, or a refund.

Do You Use Discreet Packaging?

All shipments will include a return address label, and this will include our business name. They may also include a Shelgo Tea label. However, we do not use branded boxes, and if you're sending a gift you can let us know and we'll avoid using any branding whatsoever.

Can You Send Through Another Delivery Company?

We currently work only with EVRi for retail orders, except for rare occasions in which we believe that another company will provide a better and more reliable service for a specific shipment or customer. We are unable to take requests but may offer additional services in the future.