We’re always happy to hear from our customers, and there are a number of ways that you can get in touch. The quickest way is to use the contact form at the bottom of this page. That will route your email to the relevant department and ensure you get a quick reply.

You can try us on social media too. We try to remain active on all major networks. As well as answering questions about our products and our brand, we also run giveaways. You can find out social media pages in the “Follow Us” section to the right of this page.

We are also in the process of testing a Live Chat feature. This is not available full time and we cannot make any promises with regards to operating hours, but you’re welcome to try it out. There may be someone online who can help you with your query. If not, you can leave an offline message for our team. Just click the letter icon at the bottom of this page.

If you scroll down, you can also find our postal address.

If you have a question about delivery, see our Delivery Details page; if you have a question about returns, check with our Returns page. We also have an FAQ covering many commonly asked questions.

Postal Address

Shelgo Tea
PO Box 303
United Kingdom
NE61 9GA