Update September 14th
We are still working at a reduced capacity and while most orders are being shipped quickly, some customers may experience a slight delay. In the event of such delays, all customers will be contacted and notified. We thank you for your patience during these difficult times.
Update: April 20th
Due to a recent change in our shipping provider, we have been forced to increase International Shipping costs and exclude Greece, Italy, France, Cyprus, and Croatia. UK shipping remains the same and Free Shipping is still available on all orders above £40.
Update: April 1st
Despite the recent increase in demand and the limitations place upon us by COVID-19, we still expect all UK orders to be delivered within 3 to 5 working days, as outlined on our Delivery Details page.
However, we may experience a few delays from time to time and ask for your patience during such periods. Our small team has gotten a lot smaller in the last few weeks and the lockdown may make it difficult for us to deliver the sort of consistency we pride ourselves on.
We have recently switched from the Royal Mail to Hermes to accommodate this demand and have placed maximum order limits on some of our more popular items, including Cistus and Sideritis. New wholesale orders have also been placed on hold (we are still working with existing customers) but we invite you to contact us for more information if a large order is required.
We apologise in advance if your order is delayed but can assure you that we are working hard to get your products to you as quickly as we can.
The Shelgo Tea Team